Terms & Conditions to use Monowamart.com
We welcome you at Monowamart.com.
Monowa Mart provides products and/or services to you while you
visit at Monowamart.com.
By using Monowamart Services, you agree to the following terms
and conditions. Please read them carefully.
By subscribing to or using any of our services you agree that
you have read, understood and are bound by the Terms, regardless of how you are
subscribe to or use the services.
The domain name www.monowamart.com (referred to as
"Website") is owned by Monowa Corporation.
By accessing to this Site, you confirm your understanding of the
Terms of Use. If you do not agree to these Terms, you shall not use this
website. The Site reserves the right to change, modify, add, or remove portions
of these Terms at any time. Changes will be effective when posted on the Site
with no other notice provided. Please check these Terms of Use regularly for
updates. Your continued use of the Site following the posting of changes to
these Terms of Use constitutes your acceptance of those changes.
Order Acknowledgment
There are cases when an order cannot be processed for various
reasons. The Site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address, before
we accept the order.
Delivery Time & Charges
Based on your order, we arrange delivery to you at the quickest
possible time. Our Standard Delivery Time Schedule and Delivery Charges as
follows:
Delivery Timeline:
Dhaka : Within 2 to 3 Days from order confirmation time
Outside Dhaka : Within 3-5 days from Order Confirmation time.
Delivery Charges:
Dhaka: 60 Taka upto 1kg and to be increase by 30tk per
additional KG.
Outside Dhaka: 120 Taka upto 1kg and to be increase by 50tk per
additional KG.
For Excessive Bulk products, the delivery charges will be as per
our Order Teams calculation and confirmation by you.
However, we are not liable for any delays in the shipments
longer than anticipated time due to bad weather, political disruptions,
theft, loss of parcel during transportation and other unforeseen circumstances.
Pricing
We try our best to provide the most accurate pricing information
on the Site. However, mistakes can happen. And in such cases, when the price of
an item is not displayed correctly on the website, we reserve the right to
refuse or cancel any order. In the event that an item is mispriced, we may, at
our own discretion, either contact you for instructions or cancel your order
and notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your
debit/credit card charged.
All prices posted on this website are subject to change without
notice. Prices prevailing at commencement of placing the order will apply.
Posted prices are included all taxes and charges. In case there are any
additional charges or taxes the same will be mentioned on the website.
Discount
Monowamart.com always offers products at the best possible
market price or at reasonable price. Time to time, we have different Promotion and
Discount Offers running on to make our customers happy and make them able to
buy more and more from Monowamart. In such case, the terms and condition of the
discount will be followed for that particular campaign.
Product Description
Monowamart.com attempts to be as accurate as possible. However, Monowamart.com
does not warrant that product descriptions or other content of the site is
accurate, complete, reliable, current, or error-free. If a product offered by Monowamart.com
itself is not as described, your sole remedy is to return it in its unused
condition.
Flexible Refund &Return Policy
We always committed to deliver best and fresh product in its
original condition. But sometimes we may fail to fulfill your expectations due
to overlook and lack of care, sometimes situations aren't by our side. But
there is a trust established by the time between customers and Monowamart, So,
for further ensuring quality services to customer, Monowamart.com brings you
The "Flexible Return& Refund" policy. Where customers can return
their products if there's something wrong, wish not to receive, defective,
damaged, wrong size, color mismatch etc. Please review our “Flexible Return and
Refund policy” for details.
If for any reason you are unsatisfied with your order, you may
return it as long as your item meets the criteria of our policy.
Cancellation of an Order
You can cancel an order before the product has been shipped. You
can contact our customer service calling at 0197775336 or sending Instant
Messages at Facebook Messenger. For payment and refund, please see our “Payment
methods” and “Return & Refund policy”.
Payment
Monowamart.com offers Cash on Delivery (COD), Debit/Credit Card
(VISA, Master Card, Nexus etc.), MFS Mobile Banking (bKash, Nagad, Rocket) and
Internet banking as payment method. Please see our Payment Methods for details.
Promo Code Conditions
Time to time, Monowamartoffers Promo code to open or closed
customer to increase sells. Promo code is a code which has a unique discount
value. It generally counts discount on the total order amount of a single
order.Some conditions while applying a Promo code:
-
The Promo code must be
a valid one.
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The Promo code is only
applicable to Specific Product and Valid for the particular time as in offer.
User Profile: Account, Password, and Security
You will have a User Account upon your registration at our
website and you receive a password and account designation. You shall be
responsible for maintaining the confidentiality of your account, password as
well as all the transactions/requests done/received under your password or
account. You agree to (a) immediately notify Monowamart.com of any unauthorized
use of your password or account or any other breach of security, and (b) ensure
that you exit from your account at the end of each session. Monowamart.com
shall not be liable for any loss or damage arising from your failure to comply
with the T&C.
Products &Services
Monowamart.com provides online shop services through the website.
The Products can be purchased through the Website through various methods of
payments options. Upon placing an order, Monowamart.com shall ship the product
to you and you shall be responsible for its payment.
User Limitation
The User agrees and undertakes not tocopy, edit, distribute,
transmit, reproduce, publish, license, or sell any information or software
obtained from the Website. Limited reproduction and copying of the content of
the Website is permitted provided that Monowamart's name is stated as the
source and prior written permission of Monowamart.com is sought. For the
removal of doubt, it is clarified that unlimited or wholesale reproduction,
copying of the content for commercial or non-commercial purposes and
unwarranted modification of data and information within the content of the
Website is not permitted.
User Rules
You agree and undertake to use the Website and the Services only
to view, post and upload messages and material that are proper. You agree and
undertake that when using a Service, you will not:
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Defame, abuse, harass,
stalk, threaten or otherwise violate the legal rights of others
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Publish, post, upload,
distribute or disseminate any inappropriate, profane, defamatory, infringing,
obscene, indecent or unlawful topic, name, material or information
-
Upload files that
contain software or other material protected by intellectual property laws
unless you own or control the rights thereto or have received all necessary
consents; you own or control the rights thereto or have received all necessary
consents
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Upload or distribute
files that contain viruses, corrupted files, or any other similar software or
programs that may damage the operation of the Website or another's computer
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Conduct or forward
surveys, contests, pyramid schemes or chain letters
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Download any file
posted by another user of a Service that you know, or reasonably should know,
cannot be legally distributed in such manner
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Falsify or delete any
author attributions, legal or other proper notices or proprietary designations
or labels of the origin or source of software or other material contained in a
file that is uploaded
-
Violate any code of
conduct or other guidelines, which may be applicable for or to any particular
Service
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Violate any applicable
laws or regulations for the time being in force in or outside Bangladesh; and
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Violate abuse,
unethically manipulate or exploit any of the terms and conditions of this
Agreement or any other terms and conditions for the use of the Website
contained elsewhere.
Links to Third Party Site
The Website may contain links to other websites ("Linked
Sites"). The Linked Sites are not under the control of Monowamart.com or
the Website and Monowamart.com is not responsible for the contents of any
Linked Site, including without limitation any link contained in a Linked Site,
or any changes or updates to a Linked Site. Monowamart.com is not responsible
for any form of transmission, whatsoever, received by you from any Linked Site.
Monowamart.com is providing these links to you only as a convenience, and the
inclusion of any link does not imply endorsement by Monowamart.com or the
Website of the Linked Sites or any association with its operators or owners
including the legal heirs or assigns thereof. The users are requested to verify
the accuracy of all information on their own before undertaking any reliance on
such information.
Governing Law
These terms shall be governed by and constructed in accordance
with the laws of Bangladesh without reference to conflict of laws principles
and disputes arising in relation hereto shall be subject to the exclusive
jurisdiction of the courts at Dhaka.
Legal Disputes
If a dispute arises between you and Monowamart.com, our goal is
to provide you with a neutral and cost effective means of resolving the dispute
quickly. Accordingly, you and 'Monowamart.com' agree that we will resolve any
claim or controversy at law or equity that arises out of this Agreement or our
services in accordance with one of the subsections below or as we and you
otherwise agree in writing. Before resorting to these alternatives, we strongly
encourage you to first contact us directly to seek a resolution. We will consider
reasonable requests to resolve the dispute through alternative dispute
resolution procedures, such as arbitration, as alternatives to litigation.
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made
on Monowamart.com, but you never created an account or signed up, please check
with your family members or business colleagues authorized to make purchases on
your behalf, to confirm that they haven't placed the order. If you're still
unable to recognize the charge, please report the unauthorized purchase within
60 days of the transaction to enable Monowamart.com to begin an investigation.
Cancellation of Orders for Fraudulent& Loss to business
To provide a safe and secure shopping experience, we regularly
monitor transactions for fraudulent activity. In the event of detecting any
suspicious activity, Monowamart.com reserves the right to cancel all past,
pending and future orders without any liability. Monowamart.com also reserves
the right to refuse or cancel orders in scenarios like inaccuracies in pricing
of product on website and stock unavailability. We may also require additional
verifications or information before accepting any order. We will contact you if
all or any portion of your order is cancelled or if additional information is
required to accept your order. If your order is cancelled after your card has
been charged, the said amount will be reversed to your Card Account. Any promotional
voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the
following scenarios are met:
-
No reply received for the
payment verification mail sent by Monowamart.com
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Customer fails to
produce adequate documents during the payment details verification
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Misuse of another
customer's phone/email.
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Customer uses invalid
email and/or phone no.
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Use of a special
voucher not tagged to the email ID/phone number used.
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Customer returns the
wrong product
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Customer refuses to
pay for an order
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Customer is involved
in the snatch and run for any order
The customer may be considered loss to business if any of the
following scenarios are met:
-
Customer with a very
high return rate
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Invalid/Incomplete
address cases
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Repeated request for
monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to
business category may be blocked.
Pilferage Claim
Once a customer raises a complaint for partial item/partial
order through Customer Care:
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The customer is
supposed to claim for pilferage within 48 hours of delivery, failing which the
claim will not be entertained.
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An Email will be sent
seeking/providing following information:
§ Short description of the case (A few questions
will be asked to help us understand the scenario)
§ The photo snapshots of the packet and other
box covering the sides which look tampered/ damaged as per the customer (If
any).
§ The refund for prepaid orders will be done
after investigation which usually requires 3-4 business day. The process will
include investigation with the concerned departments
The customer may not
be liable for a refund if he/she falls in any of the scenarios stated below:
-
Customer fails to
provide adequate information about the case
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Customer fails to provide
snapshots of the packet and box(if any)
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If an opened delivery
was received, pilferage claims must be made the same day
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Customer must not
dispose the packaging for 3-4 days after delivery. We might need to pick-up
your packaging for investigation at our end.
Indemnifications
You agree to indemnify, defend and hold harmless Monowamart.com
from and against any and all losses, liabilities, claims, damages, costs and
expenses (including legal fees and disbursements in connection therewith and
interest chargeable thereon) asserted against or incurred by Monowamart.com
that arise out of, result from, or may be payable by virtue of, any breach or
non-performance of any representation, warranty, covenant or agreement made or
obligation to be performed by you pursuant to these Terms.
Limitation of Liability
Monowamart.com has endeavored to ensure that all the information
on the Website is correct, but Monowamart.com neither warrants nor makes any
representations regarding the quality, accuracy or completeness of any data,
information, product or Service. In no event shall Monowamart.com be liable for
any direct, indirect, punitive, incidental, special, consequential damages or
any other damages resulting from: (a) the use or the inability to use the
Services or Products; (b) unauthorized access to or alteration of the user's
transmissions or data; (c) any other matter relating to the services;
including, without limitation, damages for loss of use, data or profits,
arising out of or in any way connected with the use or performance of the
Website or Service. Neither shall Monowamart.com be responsible for the delay
or inability to use the Website or related services, the provision of or failure
to provide Services, or for any information, software, products, services and
related graphics obtained through the Website, or otherwise arising out of the
use of the website, whether based on contract, tort, negligence, strict
liability or otherwise. Further, Monowamart.com shall not be held responsible
for non-availability of the Website during periodic maintenance operations or
any unplanned suspension of access to the website that may occur due to
technical reasons or for any reason beyond Monowamart's control. The user
understands and agrees that any material and/or data downloaded or otherwise
obtained through the Website is done entirely at their own discretion and risk
and they will be solely responsible for any damage to their computer systems or
loss of data that results from the download of such material and/or data.
Risk of Loss
All items purchased from Monowamart.com are made pursuant to a
shipment contract. This means that the Risk of Loss shall remain with Monowamart.com
until the item is transferred to you. In the event that the items are damaged
after receipt, the risk falls on the customer.
Fraud Protection Policy
Monowamart.com realizes the importance of a strong fraud
detection and resolution capability. We and our online payments partners
monitor transactions continuously for suspicious activity and flag potentially
fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out
the possibility of fraud categorically, the transaction is kept on hold, and
the customer is requested to provide identity documents. The ID documents help
us ensure that the purchases were indeed made by a genuine card holder. We
apologize for any inconvenience that may be caused to customers and request
them to bear with us in the larger interest of ensuring a safe and secure
environment for online transactions.
Termination
-
Monowamart.com may
suspend or terminate your use of the Website, access to our Facebook pages and
Messenger or any Service if it believes, in its sole and absolute discretion
that you have breached, violated, abused, or unethically manipulated or
exploited any term of these Terms or anyway otherwise acted unethically.
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These Terms will
survive indefinitely unless and until Monowamart.com chooses to terminate them.
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If you or Monowamart.com
terminates your use of the Website or any Service, Monowamart.com may delete
any content or other materials relating to your use of the Service and Monowamart.com
will have no liability to you or any third party for doing so.
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You shall be liable to
pay for any Service or product that you have already ordered till the time of
Termination by either party whatsoever. Further, you shall be entitled to your
royalty payments as per the User License Agreement that has or is legally
deemed accrued to you.
Updates of the Policies:
We reserve the right to change or update all the different policies
at any time by placing a prominent notice on our site. Such changes shall be
effective immediately upon posting to this site.