Flexible Return & Refund Policy:
Thank you for shopping
with Monowa Mart. We are committed for the most hassle-free online shopping
experience.If you are not fully satisfied with your purchase, we
are here to support.
RETURNS:
Return &Exchange the products
with your freedom. You can return it within 7 days and we will solve
the issue in 5 days (for outside Dhaka, it is 10 days), after receiving your
notification. You can:
-
Return instantly, at the time of
delivery
-
Return within 7 Days after
receiving a delivery (Have to notify within 24 hrs)
- Return instantly for
any wrong, not as described, defective, damaged product, size mismatch, quality
inferiorityetc.
- Return instantly if
you have change mind to receive the order entirely or part of the order by
paying delivery charge.
- To be eligible for a
Return or Exchange, you have to notify us within 24 hours of receipt of the
order. And, the Return-Exchange is acceptable within 7 days provided the
product is unused and its packing is intact and at original condition.
REFUNDS:
Your money is safe and secured with us. Refunds are
issued when we cannot provide replacement or, if you want your money back or if
different products is delivered, if you change mind & can cancel order before
it is shipped or, if you don’t want replacement.
-
The refund will be
processed after we have completed evaluation of your return.
-
Any Replacement is
subject to availability of stock. If the product is out of stock, you will
receive a full refund, no questions asked.
-
Please note that the
Cash on Delivery convenience charge and the shipping charge would not be
included in the refund value of your order as these are non-refundable charges.
-
If you have selected
Cash on Delivery (COD), there is no amount to refund because you haven't paid
for your order.
-
For payments made
using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will
receive a refund in your respective payment method. We will
request a refund in bank which may take 7-10 working days. (Credit card payment
return may take longer depending on Commercial Banks.
-
If you pay us by bKash, you get refund via bKash in
your desired account within 2 days.
-
If online payment is
made twice due to technical error or internet error, payment refund will be
made.
-
You will receive a
refund anytime between 7-10 working days. If you do not receive refund within
this time, please write to us at [email protected] and we shall
investigate.
Refund process is easy:
-
Provide us with Order ID and Reason in details and e-mail
: [email protected]
-
We will confirm the Refund request and will inform
you about the process.
SHIPPING:
- For all the cases,
if the Monowa Mart is liable for the fault causing return or exchange, Monowa
Mart will bear the Delivery Fee, Return Fee or Refund processing fees.
- For all the cases if
customer is responsible causing Return, if the customer change the mind or wish
not to receive the products, customer will have to bear the Delivery Fee, Exchange-Return
Fees or Refund Fees
In addition, you can
contact us by phone number 019 77765336 or send us an email at [email protected] or send instant message in
Facebook Messenger of Monowa Mart.